Excellent client relationships are the foundation of a successful consultancy. But relationship management isn’t always easy. In fact, developing relationships and keeping them strong, even when there are bumps in the road, is one of the hardest skills to learn.
At BeyondCurious, we think a lot about relationships. One of the things we have learned is that like any relationship, client relationships are based on trust, respect, and accountability.
In order to make sure we’re always doing our best to earn and keep client trust, BeyondCurious has developed an “anatomy” of client focus. These guidelines use the simple mnemonic device of our own bodies to remind us of ten key behaviors that help build long term, excellent client relationships.
What have you learned in your years of client relationships? What lessons would you share?